Training for ICC Members
The ICC training is an important part of Complaint redressal process and is helpful in making the Internal Complaints Committee learn about the important elements of the compliance under the Act. The ICC training workshop shall focus on the following :-
- Role & Responsibilities of internal complaints committee
- The powers assigned ICC under PoSH ACT.
- Methodology for conducting inquiry on Sexual Harassment complaint
- Understanding concepts such as Evidence, Summons. Understanding formal & informal complaints and complaints mechanism including timelines.
- Handling of complaints (things to keep in mind).
- Important guidelines which ICC is required to comply while conducting the sexual harassment inquiry
- The timelines for resolving complains as defined under the Act which ICC needs to follow while investigating a complaint
- Recommendations to be given.
- Understanding conciliation and the process to be followed for conciliation
- Detailed insights on what is a frivolous compliant and complete procedure to handle it
Frequently Asked Questions
Q. Who should be part of the Internal Complaints Committee (ICC)?
The Internal Committee must include a Presiding Officer (a senior woman employee), at least 2 employees committed to women's welfare or with relevant experience, and one External Member as required under the PoSH Act, 2013. A minimum of 4 members is required to constitute a valid IC. At all times - and particularly at every meeting - at least 50% of IC members must be women.
Q. What does ICC training actually cover?
ICC training is a comprehensive program covering the PoSH Act, 2013 in full - including the roles and responsibilities of IC members, complaint handling procedures, inquiry processes, principles of natural justice, documentation requirements, report writing, and confidentiality obligations.
Q. How long does ICC training typically take?
It depends on the organisation's requirements and the experience level of IC members. Programs range from 3 hours to 8 hours, available in both online and offline formats. New IC members are recommended to attend the full 8-hour program for detailed, structured coverage, while experienced IC members can opt for a 3 to 4 hour refresher module.
Q. What is the difference between a formal and an informal complaint under the PoSH Act?
A formal complaint is a written complaint submitted to the Internal Committee, which triggers a structured, time-bound inquiry process leading to formal findings and recommended action. An informal complaint is a concern raised verbally or in writing that may be resolved through conciliation between the parties - without a punitive outcome - provided no monetary settlement is involved and the complainant agrees to this route.
Q. What is a frivolous complaint, and how should the ICC handle it?
A frivolous complaint is proven to be malicious after a due inquiry, where evidence has been deliberately fabricated to frame the respondent. A complaint that simply lacks evidence is not automatically a false complaint. Section 14 of the PoSH Act empowers the Internal Committee to take action against the complainant in cases where malicious intent is proven after inquiry.
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